Shipping policy

Processing Time

All jewellery and gift orders are processed within 1–2 business days. Made-to-order or specialty items may require additional time.

UK Shipping

We ship throughout the UK using Royal Mail or trusted couriers.

Delivery usually takes 2–4 business days once dispatched.

Tracked shipping is optional and can be chosen at checkout

International Shipping

International delivery is available to most countries.

Typical delivery time is 7–14 business days, depending on destination.

Customers are responsible for any customs duties, taxes, or import fees.

Shipping Costs

Shipping costs are calculated at checkout based on destination and order weight.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 7 days of delivery so we can assist.

Address Accuracy

Please ensure your shipping address is correct at the time of ordering. We cannot replace orders shipped to incorrect addresses provided by the customer.

Returns and Exchanges

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.